MKK Language Services Privacy Policy

Last Updated: 29 January 2026

1. Introduction

MKK Language Services ("MKK," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, enroll in our courses, or otherwise interact with our services (collectively, the "Services").

Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your household ("Personal Information").

A. Information You Provide Directly:

• Account and Profile Information: Name, email address, phone number, password, country of residence, profession, profile picture, and biography.
• Payment Information: When you make purchases, our third-party payment processors (e.g., Broadpay Zambia, Lenco) collect payment card details, billing address, and transaction history. MKK does not store full payment card numbers on our servers.
• Educational and Performance Data: Course enrollment details, assignment submissions, quiz/test scores, participation in forums, language proficiency self-assessments, and feedback you provide.
• Communications: Records of your correspondence with us (e.g., support requests, instructor messages) and your preferences for receiving marketing communications.
• User Content: Audio/video submissions for language practice, forum posts, comments, and other content you generate or upload as part of the Services.

B. Information Collected Automatically:

• Device and Usage Information: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, clickstream data, access times, and other usage statistics.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services, remember your preferences, and personalize your experience. You can control cookie settings through your browser.

C. Information from Other Sources:

We may receive information about you from third parties, such as:

• Partners or organizations sponsoring your enrollment.
• Social media platforms, if you connect your account or use social login features.
• Service providers that help us with analytics, marketing, or payment processing.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To provide, operate, maintain, and improve our Services.
• To process your registrations, transactions, and send related information.
• To create, administer, and certify your participation in courses.
• To facilitate communication between students, instructors, and administrators.
• To personalize your learning experience, including recommending courses or content.
• To send administrative messages, updates, security alerts, and support communications.
• To send promotional communications about new courses, features, or offers (you may opt-out at any time).
• To monitor and analyze trends, usage, and activities to improve our Services.
• To detect, prevent, and address technical issues, fraud, or illegal activities.
• To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell or rent your Personal Information to third parties. We may share information in the following limited circumstances:

• With Instructors and Peers: Your name, profile information, and user content (e.g., forum posts, assignment submissions) are visible to instructors and fellow students within your enrolled courses to facilitate learning and interaction.
• With Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as hosting, payment processing, data analysis, email delivery, and customer service. These providers are contractually obligated to protect your information.
• For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process; to protect and defend our rights or property; or in urgent circumstances to protect the safety of our users or the public.
• With Your Consent: We may share information for any other purpose disclosed to you at the time we collect it, subject to your consent.
• Business Transfers: In connection with a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your information may be transferred as a business asset.

5. Data Retention

We retain your Personal Information for as long as your account is active, as needed to provide you Services, or as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for academic record-keeping, legal compliance, or dispute resolution).

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Information. These may include:

• Access & Portability: Request access to or a copy of the Personal Information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your Personal Information, subject to certain exceptions.
• Restriction & Objection: Object to or restrict certain processing activities.
• Opt-out of Marketing: Unsubscribe from our promotional emails by clicking the "unsubscribe" link in any email.
• Cookie Controls: Adjust your browser settings to refuse cookies. Note that some parts of our Services may not function properly without cookies.

To exercise these rights, please contact us using the details in Section 12. We will respond to your request in accordance with applicable law.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your Personal Information, including encryption, access controls, and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. International Data Transfers

MKK is based in Zambia. Your information may be transferred to, and processed in, countries other than your own, where data protection laws may differ. We take steps to ensure that your data receives an adequate level of protection in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities where necessary.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected such information, we will take steps to delete it. If you believe a child under 16 has provided us with information, please contact us.

10. Links to Third-Party Websites

Our Services may contain links to other websites that are not operated by us. This Privacy Policy does not apply to those sites. We strongly advise you to review the Privacy Policy of every site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

12. Contact Us